Frequently Asked Questions
Everything you need to know about our gourmet selections and delivery.
How do you ensure the freshness of perishable goods during transit?
We use specialized insulated packaging and gel ice packs for all temperature-sensitive items. Our logistics partners are instructed to prioritize these shipments to ensure they arrive at your door in peak condition.
What is your shipping policy for international orders?
Currently, Sense of Taste ships within the domestic mainland. Due to strict food safety regulations and customs restrictions on artisanal food products, we do not offer international shipping at this time.
Can I return food items if I change my mind?
To maintain the highest safety and hygiene standards, we cannot accept returns on food products. However, if your order arrives damaged or if you receive the wrong item, please contact our support team within 24 hours for a full refund or replacement.
Are your products suitable for individuals with specific allergies?
Individual product pages feature detailed ingredient lists and allergen warnings. Please note that our products are sourced from various artisanal kitchens where cross-contamination with nuts, gluten, or dairy may occur.
How can I track my delivery?
Once your order has been dispatched, you will receive an email notification containing a tracking link. You can use this link to monitor your package's journey and estimated arrival time in real-time.
Do you offer gift wrapping or personalized messages?
Yes, we offer premium gift packaging options at checkout. You can also include a personalized handwritten note to add a special touch to your gourmet gift.